Question 1

1. Bookings and Activities

Accepted Answer

• Cancellations by You
Bookings may be cancelled or rescheduled up to 48 hours before the scheduled time for a full refund or credit.
Cancellations made less than 48 hours before the booking may not be eligible for a refund, but we will make reasonable efforts to reschedule where possible.
For group bookings larger than 6 people, cancellations should be made 72 hours before your booking.

• Cancellations by Us
If we need to cancel your booking due to unforeseen circumstances, you will be offered the choice of a full refund, credit, or rescheduled session.

Question 2

2. Food and Drink Purchases

Accepted Answer

• As food and beverages are perishable, refunds are not available once items have been prepared, served, or consumed, unless the product is faulty or not as described.
 • If you experience any issues with your order, please notify a member of staff immediately so we can resolve it on the spot.

Question 3

3. Refund Process

Accepted Answer

• If you believe you are eligible for a refund, please get in touch with The Brick Stop Ltd team via email within 10 days of your transaction. You may be asked to provide a receipt or booking confirmation.

• Refunds will be issued to the original payment method within 1–5 working days, depending on your bank or card provider.

• In some cases, we may offer store credit as an alternative if preferred.

Question 4

4. Updates

Accepted Answer

• Policy Revisions:
The Brick Stop Ltd reserves the right to update this Refund Policy at any time, without notice. Any amendments will take effect immediately upon being published on our website.

• Notifying the customer:
We will do our best to inform customers of any major amendments to our refund policy, either through our website or other communication channels.

Refund Policy

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