Question 1

1. Bookings and Activities

Accepted Answer

• Cancellations by You
Bookings may be cancelled or rescheduled up to 48 hours before the scheduled time for a full refund or credit.
Cancellations made less than 48 hours before the booking may not be eligible for a refund, but we will make reasonable efforts to reschedule where possible.
For group bookings larger than 6 people, cancellations should be made 72 hours before your booking.

• Cancellations by Us
If we need to cancel your booking due to unforeseen circumstances, you will be offered the choice of a full refund, credit, or rescheduled session.

Question 2

2. Food and Drink Purchases

Accepted Answer

• As food and beverages are perishable, refunds are not available once items have been prepared, served, or consumed, unless the product is faulty or not as described.
 • If you experience any issues with your order, please notify a member of staff immediately so we can resolve it on the spot.

Question 3

3. Refund Process

Accepted Answer

• If you believe you are eligible for a refund, please get in touch with The Brick Stop Ltd team via email within 10 days of your transaction. You may be asked to provide a receipt or booking confirmation.

• Refunds will be issued to the original payment method within 1–5 working days, depending on your bank or card provider.

• In some cases, we may offer store credit as an alternative if preferred.

Question 4

4. Updates

Accepted Answer

• Policy Revisions:
The Brick Stop Ltd reserves the right to update this Refund Policy at any time, without notice. Any amendments will take effect immediately upon being published on our website.

• Notifying the customer:
We will do our best to inform customers of any major amendments to our refund policy, either through our website or other communication channels.

Refund Policy

1. Bookings and Activities

2. Food and Drink Purchases

3. Refund Process

4. Updates

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